Tag: user experience

Accept MY Privacy Policy or: How GDPR has Changed My Search Behavior

by Rebekah Villon

It’s been a little over a year now, and implementation of GDPR appears to have settled down a bit. Implementation, from my perspective, was kind of a mess; for months I couldn’t access many high-quality US-based websites like the LA Times, or had to customize my settings often 2-3 times in an hour when browsing … Continue reading Accept MY Privacy Policy or: How GDPR has Changed My Search Behavior

Everybody’s Talking: Are Brands Listening? Part 2: The Appearance of Authenticity

by Rebekah Villon

Brands may say that they want to build good customer relationships, but do they? Does automation really serve the customer? How can we build great relationships authentically?